NAVSEA-e > Ordering Procedures for the ASFT Seaport Enhanced Professional Support Services Contract

ASFT has established a QAP (Quality Assurance Program) that documents, implements, maintains and continually improves processes in accordance with the requirements of the International Standard. ASFT maintains a documented QAP designed and implemented to fulfill ISO 9001:2000 requirements. This system consists of documented procedures and instructions. These documents create a framework for clearly defining control of material, processes and verification activities, thus providing our customers with confidence that the development of ASFT products is performed in a well-defined and controlled environment. This includes:

  • Identification of the processes needed for the QMS and its application throughout the organization,
  • Determination of the sequence and interaction of processes, by identifying the processes, determining how to implement control of processes, and monitoring the processes,
  • Ensuring the effective operation and control of processes,
  • Ensuring the availability of resources and information necessary to support these processes,
  • Monitoring, measuring and analyzing the processes, and
  • Implementing actions necessary to achieve planned results and continual improvement of these processes


These standards shall be managed by the organization in accordance with the requirements of the International Standard.

NOTE: Where ASFT chooses to outsource any process that affects product conformity with requirements, ASFT maintains control over such processes, and these processes are identified within the QAP.

General

All personnel who manage, perform, and verify work that affects quality are responsible for implementing the Quality System. The Quality Manager (QMGR) is responsible for coordinating, monitoring, and auditing the system. Implementation of the Quality System is assessed regularly by way of internal and external audits and management reviews.

The QAP documentation includes:

  • A quality policy and quality objectives,
  • A quality manual,
  • Documented procedures required by the International Standard,
  • Documents required by the company to ensure the effective planning, operation and control of its processes,
  • Quality records.


NOTE: Where the term "documented procedure" appears within this Quality Manual, this means that the procedure is established, documented, implemented and maintained.

Quality Manual

The Quality Manual includes

a. The scope of this QMS, including all permissible exclusions, and
b. Reference to documented procedures.


ASFT has prepared QAP procedures that describe the processes required to implement the QAP. The range and extent of the system procedures are dependent upon such factors as the size and type of the company, the complexity and interaction of the processes, the methods used and the skills and training of personnel involved in performing the work. These include:

a. System level procedures that describe the activities required to implement the QAP,
b. Procedures that describe the sequence and interactive nature of the processes necessary to ensure the conformity of the product and/or service, and
c. Instructions that describe the operating practice and control of process activities.


The following procedures require documentation:

  • Control of documents,
  • Control of quality records,
  • Internal audits,
  • Control of non-conforming product,
  • Corrective action, and
  • Preventive action.


In addition, documented procedures required by contracts, industry standards, statutory or regulatory requirements, or the corporation itself, will be maintained. Processes can be documented by various means, including in writing, by flow charts, or through computer systems.

NOTE: The extent of the QAP is dependent on the size and the operations of this organization, the complexity and interactions of the processes, and the competencies of our employees. As the organization changes, the QAP must change with it.

Documents shall be legible, readily identifiable and retrievable. Applicable documents of external origin shall be identified and recorded.

NOTE: Documents may be in any form or any type of media.

Control of Documents

Records shall be established and maintained to provide evidence of conformity to requirements and of the effective operation of the QAP. Records shall remain legible, readily identifiable and retrievable. A documented procedure shall be established to define the controls needed for the identification, storage, protection, retrieval, retention time and disposition of records. Documented procedures shall be established and maintained to control all documents and data that relate to the requirements of the International Standard. Any documents that relate to the quality of product and services shall be controlled. The company's document control system provides for the approval, issue, distribution, recall, placement, and revision of all documents that relate to quality. All documents are reviewed prior to issue. Obsolete documents are removed from points of use.

Documents of the QAP are controlled documents. A documented procedure is required to:

  • Approve documents prior to use,
  • Review, update as necessary, and re-approve,
  • Identify current revision status of documents,
  • Ensure documents are available at points of use,
  • Ensure documents are legible and identifiable,
  • Control of documents of external origin, and
  • Prevent unintended use of obsolete documents and apply suitable identification to them if they are retained for any purpose.


Prior to release, all documents shall be approved in accordance with document control procedures. A master list shall be established and maintained that identifies the current revision of all documents. Each project manager is responsible for ensuring that issues of appropriate documents in his/her area are available for use, and up-to-date. Periodic reviews of files shall be done in order to remove all obsolete issues.

Uncontrolled copies of documents, as well as preliminary and obsolete documents, shall be clearly identified to assure against their unintended use. Invalid and/or obsolete documents are to be promptly removed from all points of issue or use, or otherwise assured against unintended use.

Control Of Quality Records

Records are controlled and maintained to provide evidence of conformance to requirements and of effective operation of the QAP. Documented procedures are required for:

  • Identification,
  • Storage,
  • Retrieval,
  • Protection, and
  • Retention times and disposition.


Records shall remain legible.

Documented procedures shall be established and maintained to control identification, collection, indexing, access, filing, storage, maintenance, and disposition of quality records. Quality records shall be maintained to demonstrate achievement of the required quality and effective operation of the Quality System. The records shall be identified, indexed, readily retrievable and stored in a suitable environment to prevent deterioration and loss. Pertinent vendor records shall be maintained. All quality records shall be legible. Retention periods for records shall be defined in the procedures. All quality records shall be made accessible to customers when specified by contract.

Paragraph, Quality records Quality records appropriate to ASFT shall be maintained to demonstrate conformance to the requirements and the effective operation of the QAP. ASFT shall establish and maintain QAP level procedures for the identification, storage, retrieval, protection, retention time, and disposition of quality records.

Quality Policy

"QUALITY SERVICE TODAY... MEETING TOMORROW'S NEEDS"

THROUGH OUR DEDICATION TO CONTINUOUS PROCESS IMPROVEMENT, TEAMWORK AND TRAINING, ASFT AND ITS EMPLOYEES PROVIDE PRODUCTS AND SERVICES THAT EXCEED CUSTOMER EXPECTATIONS.

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