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Product Integrity > Documentation

"The technical manuals were far more developed and much easier to use than previous [versions]... I was quite pleased with the navigation and content," says Navy Chief Petty Officer Isaac Ferriera, the Military Liaison Officer for submarine combat system development programs. His observations, the result of an evaluation of technical manuals and training products used by today's sailors, reflect the skills and expertise of ASFT Subject Matter Experts and Technical Writers. ASFT is a leader in the development of interactive electronic technical manuals within the submarine electronics community, converting traditional paper and PDF manuals into interactive documentation. Critical to system troubleshooting, equipment maintenance, and personnel training, these manuals contain high quality interactive graphics and media as well as detailed operation and maintenance procedures. ASFT enhancements include embedded training video clips depicting maintenance operations, which have been embraced by the Navy and well received by those who maintain the sophisticated electronic equipment.

International e-Mail provider FastMail.FM needed to organize and standardize aging documentation. With a huge customer base, and numerous third party resellers, Messaging Engine Pty Ltd (MEP), the owners of FastMail.FM, decided it was time to consolidate content scattered across original documentation, assorted tips and tricks on the company blog, frequently asked questions, and other locations across their website. ASFT personnel with backgrounds in Knowledge Management and experience with technical writing are using DocBook Website, an open XML standard, to help MEP keep life cycle maintenance costs down, while enforcing the structured hierarchy they seek.

Principal Customers

Naval Sea Systems Command
Space & Naval Warfare Systems Command
General Dynamics - Automated
Information Systems
Lockheed Martin Maritime Systems
and Sensors Division
Raytheon Integrated Defense Systems
Messaging Engine Pty. Ltd. / FastMail.FM

Principal Skillsets

XML / SGML Technologies
DocBook & S1000D Standards
Knowledge Management (KM)
U.S. Dept. of Defense Level 1-5 IETMs