ASFT In The News
ASFT Customer Survey Reveals High Customer Satisfaction
February 1, 2008The results are in, and the Advanced Solutions for Tomorrow Inc. (ASFT) annual customer survey reveals strong customer satisfaction. Overall feedback indicates that ASFT didn't just meet customer expectations, but "exceeded expectations" across most of the surveyed areas. Flexibility and adherence to schedules were particular stand outs, earning ASFT "exceeds expectations" marks for three quarters of its customers. ASFT is also proud to have exceeded the technical expectations of over two thirds of its customers.
Customers were not shy about their praise.
In noting his high satisfaction with ASFT performance, one Lockheed Martin Corporation project manager added, "Their professionalism is by far the best of all of my subcontractors working [this program]."
A customer at the Naval Undersea Warfare Center (NUWC) called out the leadership of another ASFT team: "I would like to indicate that [Raytheon Project Manager] Chris Shirey's performance is beyond any measures, excellent and above . . . [Vice President, Program Manager] Dennis Craft is also an excellent manager, he knows how to approach the customers and deal with issues."
A representative for DAQ Electronics specifically cited Stephen Turner (Vice President for Business Development) and Harry Watson (Senior Technical Manager for Information Assurance): "They represent ASFT with the highest caliber professionalism that is beyond reproach." Deborah Spencer, an employee supporting Towed System at NUWC, was also recognized for outstanding service by her customer. "She is responsive, supportive, and always there for me and the team. I can feel confident that the complex array data management task is being well managed by her without the need for my attention or intervention."
This is just a sampling of the praise ASFT received. "As part of our Quality Assurance Program and IS09001 certification, ASFT is committed to continuous improvement. The results of this survey really bear out those improvements," commented Richard Gartmayer, ASFT Quality Manager. "In particular, we've seen real growth in satisfaction with corporate and administrative functions led by Senior Vice President Patrick Nagle." The ASFT customer survey is performed by the Corporate Quality Team on an annual basis, and polls customer and client representatives across five (5) areas of performance, including communication, flexibility, and innovation. The survey yielded a statistically significant response rate of approximately 30% in 2007, well above typical surveys.